Business Analyst - Enterprise Applications
We are Progress (Nasdaq: PRGS), a trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease.
We value diverse perspectives and believe people power progress. Join us as a Business Analyst and grow your impact while helping propel our business forward.
The Business Analyst (BA) supports business stakeholders and technology delivery teams by gathering, documenting, and validating business and functional requirements that enable reliable, high-quality technology solutions. This role is primarily functional and execution-focused, working under the guidance of Senior Business Analysts, Product Owners, and technical partners.
The BA helps reduce ambiguity at the feature and story level, supports backlog readiness, and ensures requirements are clearly documented to enable predictable delivery across the End-to-End Customer Lifecycle (Lead-to-Cash and/or Customer Support). This role is well-suited for someone building depth in enterprise platforms, processes, and agile delivery practices.
In this role you will:
- Partner with business stakeholders to understand objectives, workflows, and requirements within defined initiatives.
- Elicit, analyze, document, and validate business and functional requirements with guidance from senior team members.
- Translate business needs into clear epics, features, user stories, and acceptance criteria.
- Collaborate with Product Owners, Senior Business Analysts, technical Business Systems Analysts, and engineers to clarify requirements.
- Support backlog refinement activities to ensure work is well-defined and meets “Definition of Ready” standards.
- Participate in discovery sessions, workshops, and stakeholder reviews.
- Document decisions, assumptions, and requirements changes clearly and consistently.
- Support UAT preparation and execution by ensuring acceptance criteria are clear and traceable.
- Participate in agile ceremonies such as backlog refinement, sprint planning, and sprint reviews.
- Assist the Product Owner and Scrum Master with day-to-day activities, including sprint planning and coordination tasks to ensure efficient delivery of team objectives.
Your background:
- 3–5+ years of experience as a Business Analyst, Business Systems Analyst, or similar role.
- Experience working with Salesforce Sales Cloud, Service Cloud, Salesforce CPQ, or similar enterprise platforms.
- Foundational understanding of at least one of the following:
- Lead-to-Cash processes (lead, opportunity, quoting, ordering)
- Customer Support or Customer Success processes (case management, omni-channel support)
- Experience gathering, documenting, and refining business and functional requirements.
- Familiarity with user stories, acceptance criteria, and agile delivery practices.
- Experience working with cross-functional delivery teams in an enterprise or SaaS environment.
- Basic understanding of integrations, data flows, and system dependencies (conceptual).
- Familiarity with Agile, Scrum, Kanban, or hybrid delivery models. Lean Six Sigma certification a plus.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
Compensation
Compensation
- Generous remuneration package.
- Employee Stock Purchase Plan Enrollment.
Vacation, Family, and Health
- 30 days paid annual vacation.
- An extra day off for your birthday.
- 2 additional days off for volunteering.
- Premium healthcare and dental care coverage.
- Additional pension insurance.
- Well-equipped gym on-site with CrossFit equipment and a climbing wall.
- Co-funded Multisport card.
- Daycare Center for your little ones onsite.
- Flexible working hours
- Free underground parking with a designated space for bikes, motorbikes and electric scooters.
Apply now!
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Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!